Post by companymagic on Dec 30, 2011 17:01:48 GMT 1
I am very lucky around here. I have a fab tack shop, and a few OK ones too.
My fav tack shop I have been visiting for 12 years, they order me anything I want in, and take it back if its not right even if it was a order just for me, they have a rug cleaner on site, and a saddler too. The customer service is second to none. They all know me by name and I am offer a cuppa if I want one they will spend hours talking me through products that I think I might want to use, often let me take things with out paying such as two rugs to try for size etc.
They have a loyalty scheme that see me getting at me about £40 min a year in cash to spend there, they have amazing sales twice a year... So for anyone in Milton Keynes RB Equestrian is fab! ;D
We also have a large Horsatack sore here too, although the service isn't always great and returning a product is a bit of a nightmare.. They do at least have a fairly good stock in.
Feel a bit put out now as I can't get service like that.
My local shop, 200yds from field lets me take stuff when I forget my purse and pay next time I'm in, suggests I take headcollar/bit/bridle etc to try for size and pay if I want it though they are cheeky enough to like it back clean if it's not the right size, they order any food I want, go to great lengths searching all their catalogues for the right bit. I must be doing something wrong! ;D
Post by anastasia55555 on Dec 31, 2011 11:21:15 GMT 1
Its a shame for countrywide as most of the staff i have met do their best and the company lets them down. It will lose them alot of customers. I cant wait months for important weight maintaining feed for my old mare or a new riding hat that fits so they will lose my custom amoung many others for the same reasons
Please note that Intelligent Horsemanship is not affiliated, nor endorse any of the companies of products shown in the adverts.